Shipping Policy
Last Updated: May 2025
Thank you for shopping with LEAP WAY Sports Company. We are committed to delivering your orders quickly, safely, and efficiently. Please review our shipping policy below for important information regarding order processing, shipping timelines, and delivery details.
Order Processing
Orders are typically processed within 1–3 business days after payment confirmation, excluding weekends and holidays.
During high-demand periods such as sales events, holidays, or product launches, processing times may be slightly extended. We appreciate your patience and understanding.
Shipping Rates & Delivery Times
Shipping costs are calculated at checkout based on your location, order size, and selected shipping method.
Estimated delivery timeframes:
- Standard Shipping: 5–10 business days
- Expedited Shipping: 3–7 business days
- Express Shipping (if available): 2–5 business days
Please note that delivery times are estimates and may vary depending on carrier operations, customs processing, weather conditions, or other external factors.
Order Tracking
Once your order has been shipped, you will receive a confirmation email containing your tracking information (when available).
Please allow 24–48 hours for tracking updates to appear after receiving your shipping confirmation.
Shipping Destinations
LEAP WAY Sports Company ships to multiple domestic and international destinations.
Available shipping methods and delivery options may vary depending on your location. If your country or region is unavailable during checkout, please contact our support team for assistance.
International Shipping & Customs
For international orders:
- Import duties, taxes, and customs fees may apply based on your country’s regulations
- These charges are the responsibility of the customer
- Customs clearance procedures may occasionally cause shipping delays
LEAP WAY Sports Company is not responsible for customs-related delays or additional import charges.
Incorrect Address Information
Please ensure all shipping details are correct before completing your order.
We are not responsible for packages delivered to incorrect or incomplete addresses provided by customers. If an order is returned due to address issues:
- Additional shipping fees may apply for reshipment
- Original shipping fees are non-refundable
If you notice an address error, contact us immediately. Changes may not be possible once an order has entered processing.
Lost or Stolen Packages
Once a shipment is marked as delivered by the carrier, LEAP WAY Sports Company is not responsible for lost or stolen packages.
If your package cannot be located after delivery confirmation, we recommend:
- Checking with neighbors or household members
- Inspecting the delivery area
- Contacting the shipping carrier directly
We will assist with carrier claims whenever possible.
Shipping Delays
While we strive to meet estimated delivery timelines, delays may occur due to:
- Weather conditions
- Carrier disruptions
- Customs inspections
- High shipping volumes
We appreciate your patience and will do our best to assist with tracking and delivery concerns.
Contact Us
For information regarding returns, exchanges, and refunds, please review our Return & Refund Policy.
Unless the issue is caused by our error (damaged or incorrect items), return shipping costs are typically the responsibility of the customer.
If you have questions about shipping or delivery, please contact us:
Company: LEAP WAY Sports Company
Email: service@leapwaysports.com
Phone: 852-94146488
Address: Unit E, 1/F, Phase 3, Kwun Tong Industrial Centre, Kwun Tong
Support Hours: Monday - Friday10:00AM - 5:00PM PT
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