Return & Refund Policy
Last Updated: May 2025
At LEAP WAY Sports Company, customer satisfaction is important to us. If you are not completely satisfied with your purchase, we’re here to help. Please review our policy regarding returns, refunds, and exchanges.
Return Eligibility
To qualify for a return, items must meet the following conditions:
- Returned within 30 days of the delivery date
- Item must be unused, undamaged, and in original condition
- Original packaging, tags, manuals, and accessories must be included
- Proof of purchase or order confirmation is required
For hygiene, safety, and quality reasons, used or damaged items may not be eligible for return.
Non-Returnable Items
The following items are not eligible for returns or refunds:
- Final sale or clearance items
- Customized or made-to-order products
- Gift cards
- Used recovery or wellness products with signs of wear
- Items damaged due to misuse, improper assembly, or normal wear and tear
Damaged, Defective, or Incorrect Items
If you receive a damaged, defective, or incorrect product, please contact us within 7 days of delivery.
To help us resolve the issue quickly, please provide:
- Your order number
- Description of the issue
- Clear photos or videos of the item and packaging
Once reviewed and approved, we may offer:
- Replacement product
- Store credit
- Full or partial refund depending on the situation
How to Start a Return
To request a return, please contact our support team before sending any item back.
Please include:
- Full name
- Order number
- Reason for return
- Photos if applicable
Returns sent without prior approval may not be accepted.
Return Shipping
- Original shipping fees are non-refundable
- Customers are generally responsible for return shipping costs
- If the return is due to our error (damaged, defective, or incorrect item), return shipping may be covered by LEAP WAY Sports Company
We recommend using a trackable shipping method for all returns.
Refund Process
Once your return is received and inspected, we will notify you regarding the approval or rejection of your refund.
Approved refunds will be issued to the original payment method within 5–10 business days, depending on your payment provider or bank.
Exchanges
We may offer exchanges for eligible items based on stock availability.
If you would like to exchange a product for a different size, model, or variation, please contact our support team for assistance.
Late or Missing Refunds
If you have not received your refund after the expected processing period:
- Check your bank account again
- Contact your credit card provider or payment service
- Contact your bank, as processing times may vary
Contact Us
If you still need assistance, please contact us directly.
Return Address
If you have any questions regarding returns or refunds, contact us:
Company: LEAP WAY Sports Company
Email: service@leapwaysports.com
Phone: 852-94146488
Address: Unit E, 1/F, Phase 3, Kwun Tong Industrial Centre, Kwun Tong
Support Hours: Monday - Friday10:00AM - 5:00PM PT
Train stronger. Recover smarter. Live unstoppable. 💪